Last Updated: August 22, 2026

This Subscription & Cancellation Policy explains the terms that apply to paid subscription plans offered through WedVeil, operated by 5 Thousand Frames Films LLC, a Maryland limited liability company doing business as WedVeil (“WedVeil,” “we,” “us,” or “our”).

This Policy applies together with the WedVeil Terms of Service, Privacy Policy, Community Guidelines, Copyright & DMCA Policy, and other applicable Platform policies.

WedVeil is an 18+ informational, discovery, communication, publishing, and professional workspace platform for couples and wedding professionals.

1. About WedVeil

WedVeil is operated by:

5 Thousand Frames Films LLC
doing business as WedVeil
Maryland, United States

Support: info@wedveil.com
Billing: info@wedveil.com

WedVeil provides digital Platform functionality for couples and wedding professionals.

WedVeil is not a wedding-service marketplace and is not a party to private financial or contractual arrangements between users.

2. Purpose of WedVeil Subscriptions

WedVeil subscriptions provide eligible Vendors with access to additional digital Platform functionality.

Subscription payments are payments made to WedVeil for access to WedVeil features and services.

They are not payments for wedding services.

WedVeil subscription payments do not constitute payment for:

• wedding photography;

• wedding videography;

• wedding planning;

• venues;

• florists;

• DJs;

• makeup or beauty services;

• Vendor Jobs;

• contracts between users;

• deposits between users;

• retainers between users; or

• any other wedding service offered by a Vendor.

WedVeil is not a party to financial arrangements between Couples and Vendors.

3. Free and Paid Plans

WedVeil may offer a combination of Free and paid Vendor plans.

Current plan information, including features, limits, pricing, and billing options, is displayed through the Platform.

The current WedVeil plan structure may include:

• Free

• Lite

• Pro

Plan features and limits may evolve as the Platform develops.

The current plan descriptions shown on WedVeil at the time of purchase control the functionality included with a subscription.

4. Free Plan

The Free plan does not require a recurring subscription payment.

Free accounts may have:

• lower Platform limits;

• fewer professional features;

• lower visibility;

• reduced portfolio limits;

• restricted Jobs functionality;

• restricted messaging functionality;

• restricted workspace functionality; or

• other limitations shown in the applicable plan description.

Free accounts remain subject to the WedVeil Terms of Service, Community Guidelines, and other Platform policies.

The Free plan is not a paid subscription.

5. Paid Plans

Paid plans provide access to additional Platform functionality according to the selected plan.

Depending on the plan, additional features may include:

• enhanced profile functionality;

• increased profile visibility;

• larger portfolio limits;

• additional video limits;

• increased Feed posting limits;

• expanded Jobs functionality;

• expanded messaging functionality;

• additional service locations;

• professional workspace functionality;

• Projects;

• Real Weddings;

• statistics;

• professional tools; and

• other WedVeil features.

A subscription purchases access to Platform functionality.

It does not purchase or guarantee business results.

6. Subscription Prices

Before purchasing a paid subscription, WedVeil will display applicable information such as:

• plan name;

• subscription price;

• billing frequency;

• material plan features;

• automatic renewal information;

• cancellation information; and

• trial information, if a trial is actually offered.

A subscription may be offered on a:

• monthly basis;

• annual basis; or

• another clearly disclosed billing period.

The applicable price and billing period will be displayed before purchase.

7. Taxes

Prices may be subject to applicable taxes depending on your location and applicable law.

Where available, applicable taxes may be calculated and displayed during checkout by WedVeil's payment processor.

WedVeil does not represent that the same tax rules or rates apply in every jurisdiction.

8. Billing Frequency

The billing frequency selected during checkout determines how often the subscription is charged.

For example, subscriptions may be billed:

• monthly; or

• annually.

The applicable billing frequency will be disclosed before the user completes the purchase.

9. Automatic Renewal

Unless expressly stated otherwise at purchase:

Paid WedVeil subscriptions automatically renew at the end of each billing period unless canceled before the next renewal date.

Automatic renewal means that the applicable subscription charge may be processed again for the next billing period using the payment method maintained through the applicable payment processor.

Users may cancel recurring renewal through available subscription-management functionality.

10. Payment Processing

WedVeil may use a third-party payment processor to process payments for WedVeil subscriptions.

Payment processing applies only to WedVeil's own subscription plans or other clearly identified WedVeil digital services.

WedVeil does not use its subscription payment system to process payments between Couples and Vendors.

Depending on the payment processor and integration, WedVeil may receive and retain limited billing information such as:

• subscription plan;

• subscription status;

• billing period;

• renewal date;

• transaction identifier;

• payment-provider customer identifier;

• limited payment-method information;

• billing country;

• invoice information; and

• cancellation status.

Where card information is processed directly by the payment provider, WedVeil does not intend to store complete credit or debit card numbers.

11. Subscription Activation

Paid Platform functionality becomes available after the applicable subscription has been successfully activated.

A failed, incomplete, declined, or canceled payment does not necessarily activate paid features.

WedVeil may rely on information received from its payment processor to determine subscription status.

12. Upgrades

Eligible Vendors may upgrade to a higher subscription plan where available.

Examples may include:

• Free to Lite;

• Free to Pro;

• Lite to Pro.

Before confirming an upgrade, WedVeil may display:

• the new plan;

• price;

• billing frequency;

• effective date;

• applicable prorated charge, if any; and

• next renewal information where available.

Any proration will be handled according to the applicable payment processor and the subscription terms presented during the upgrade.

13. Downgrades

Eligible Vendors may downgrade to a lower plan where available.

For example:

Pro → Lite

Before confirming a downgrade, WedVeil may explain:

• the current plan;

• the selected new plan;

• when the downgrade becomes effective;

• how functionality will change; and

• how existing content exceeding the new plan's limits will be handled.

Where appropriate, a downgrade may take effect at the end of the current paid billing period.

14. Cancellation

Paid WedVeil subscriptions may be canceled through available online subscription-management functionality.

Users should not be required to call by telephone, send postal mail, or provide an unnecessary explanation merely to cancel a subscription purchased online.

Where available, users can manage cancellation through:

Account / Settings → Plan & Billing → Manage Subscription

and select:

Cancel Subscription

15. Cancellation Confirmation

Before a cancellation is finalized, WedVeil may display information including:

• current plan;

• next renewal date;

• the date paid access will end; and

• the plan the account will move to afterward.

The user must affirmatively confirm cancellation.

WedVeil may provide options such as:

Keep Subscription

and

Confirm Cancellation

16. Effective Date of Cancellation

Unless another arrangement, promotion, refund, or applicable law requires otherwise, cancellation stops future renewal but does not immediately terminate access that has already been paid for.

A canceled subscription will normally remain active until the end of the current paid billing period.

For example, if a monthly subscription renews on September 15 and is canceled on September 5:

• the next recurring charge should not occur on September 15;

• paid access normally continues through the already-paid billing period; and

• afterward, the account transitions to the applicable Free plan unless another plan is selected.

17. Access After Cancellation

After successful cancellation, WedVeil may display:

Subscription canceled.

The account may continue to use paid features until the displayed paid-access expiration date.

After that date, the account will generally transition to the applicable Free plan unless the user activates another paid plan.

Where supported, the user may be able to reactivate the subscription before expiration.

18. Cancellation Confirmation Email

WedVeil may send an email confirming successful subscription cancellation.

The confirmation may include:

• Vendor or business name where appropriate;

• canceled plan;

• confirmation that recurring renewal has been stopped;

• paid-access expiration date; and

• a link to subscription management.

WedVeil will not intentionally include complete payment-card information in cancellation emails.

19. Renewals

When a paid subscription successfully renews, WedVeil may:

• maintain paid plan access;

• update the subscription period;

• update subscription status;

• retain appropriate transaction metadata; and

• make an invoice or receipt available where supported by the payment processor.

Renewal does not create a new WedVeil account.

20. Failed Payments

If WedVeil is unable to process a recurring subscription payment, the subscription may enter a payment-related status such as:

• Active;

• Past Due;

• Canceled;

• Expired; or

• Free,

depending on the payment processor and applicable subscription lifecycle.

Where appropriate, WedVeil may notify the user that a payment could not be processed and provide options to:

• update the payment method; or

• manage the subscription.

21. Refund Policy

Except where required by applicable law or expressly stated otherwise, WedVeil subscription payments are generally non-refundable once the applicable paid subscription period begins.

A refund may nevertheless be provided where appropriate, including where:

• required by applicable law;

• a duplicate charge occurred;

• an unauthorized charge is confirmed;

• an erroneous WedVeil charge occurred;

• WedVeil expressly approves a refund; or

• another refund right was specifically stated at purchase.

This Policy does not waive any mandatory refund or consumer rights that cannot legally be waived.

22. Partial Billing Periods

Unless required by law or expressly offered by WedVeil, cancellation does not automatically create a prorated refund for the unused portion of the current billing period.

The user normally retains paid Platform access through the end of the already-paid period.

23. Duplicate, Unauthorized, or Erroneous Charges

Users who believe they were charged incorrectly should contact:

info@wedveil.com

Billing support may assist with matters such as:

• duplicate charges;

• incorrect subscription amounts;

• payment processing errors;

• unauthorized subscription charges; or

• other billing discrepancies.

Users should provide enough information to identify the transaction.

Do not send complete card numbers, account passwords, CVV codes, or other unnecessary sensitive payment information by email.

24. Promotional Pricing

WedVeil may occasionally offer promotional pricing.

Promotions may include:

• eligibility requirements;

• expiration dates;

• limited promotional periods;

• specific billing periods; or

• restrictions for new or eligible users.

The applicable promotion should explain whether promotional pricing:

• continues indefinitely;

• applies only to the first billing period;

• applies for a fixed number of billing periods; or

• later changes to the then-applicable standard subscription price.

25. Free Trials

WedVeil does not represent that a free trial exists unless one is specifically offered through the Platform.

If a trial is introduced, the applicable offer should clearly disclose:

• trial duration;

• whether payment information is required;

• when paid billing begins;

• the amount charged after the trial;

• the cancellation deadline; and

• applicable automatic renewal terms.

26. Price Changes

WedVeil may change subscription prices from time to time.

Where an existing recurring subscription is affected, WedVeil will provide notice and other protections where required by applicable law.

Applicable notices may explain:

• the new subscription price;

• when the change becomes effective;

• available cancellation options; and

• any additional consent required by applicable law.

WedVeil does not intend to use undisclosed price increases to charge users without legally appropriate notice.

27. Plan Feature Changes

WedVeil may modify subscription features as the Platform evolves.

Changes may reflect:

• new functionality;

• technical development;

• removal of obsolete features;

• security changes;

• Platform restructuring; or

• other legitimate product changes.

WedVeil will seek to maintain accurate descriptions of subscription plans.

Where appropriate or legally required, users may receive notice before significant changes affecting already-paid functionality.

28. Vendor Data After Downgrade or Expiration

A downgrade or subscription expiration does not automatically mean that WedVeil will permanently delete Vendor content merely because the account now exceeds a lower plan's limits.

Where appropriate, WedVeil may:

• preserve existing data;

• prevent new uploads above the new plan limit;

• restrict paid-only publishing functionality;

• limit public display of excess content;

• allow the Vendor to select which permitted content remains active; or

• restore eligible functionality after a future upgrade.

This may apply to:

• photographs;

• videos;

• service cities;

• Feed limits;

• Projects;

• Real Weddings;

• workspace information; and

• other plan-limited functionality.

29. Private Project and Workspace Data

Subscription downgrade or expiration should not automatically and unexpectedly destroy private Vendor project or workspace information.

Where a paid workspace feature becomes unavailable, WedVeil may:

• preserve relevant data for a reasonable period;

• restrict creation or editing of paid-only functionality;

• provide read-only or limited access where supported;

• permit export where such functionality exists; or

• restore eligible access if the Vendor later upgrades.

Vendors should nevertheless maintain independent copies of important business records.

WedVeil does not guarantee permanent storage of all workspace information.

30. Subscription Expiration

When paid access legitimately expires, the account may transition to the Free plan.

After expiration:

• the WedVeil account generally remains active;

• applicable Free plan limits apply;

• paid-only creation or publishing functionality may become unavailable;

• excess content is not automatically deleted solely because of the downgrade; and

• existing data may be handled according to WedVeil's applicable retention rules.

31. Account Deletion and Subscription Cancellation

Account deletion and subscription cancellation are separate actions.

Deleting a WedVeil account does not necessarily mean that an external recurring subscription has automatically been canceled unless the Platform confirms that cancellation.

Where an active recurring subscription exists, WedVeil should appropriately address that subscription before account deletion is completed.

Users should confirm that future recurring billing has been stopped.

WedVeil does not intend to continue charging a user merely because an account was deleted without properly addressing an active subscription.

32. Account Termination

Paid subscription status does not exempt any user from the:

• Terms of Service;

• Community Guidelines;

• Copyright & DMCA Policy;

• Platform moderation systems;

• security requirements; or

• applicable law.

WedVeil may restrict or terminate accounts for violations.

A restriction or termination does not automatically guarantee a refund.

Subscription and refund consequences will be handled according to applicable law and the relevant WedVeil policies.

33. Service Interruptions

Temporary service interruptions caused by matters such as:

• maintenance;

• Platform updates;

• technical problems;

• third-party outages; or

• security measures

do not automatically create a refund entitlement unless required by applicable law.

Where WedVeil experiences a substantial prolonged service interruption, WedVeil may provide an appropriate remedy such as:

• a service credit;

• subscription extension;

• refund; or

• another remedy,

depending on the circumstances.

34. No Business-Results Guarantee

A WedVeil subscription provides access to Platform functionality only.

WedVeil does not guarantee:

• inquiries;

• leads;

• bookings;

• clients;

• revenue;

• ranking position;

• profile views;

• engagement;

• Job responses;

• wedding contracts; or

• other business results.

A subscription tier may influence Platform functionality or ranking factors where expressly disclosed, but no subscription guarantees a particular commercial outcome.

35. No Vendor Endorsement

Payment for a WedVeil subscription does not mean that WedVeil:

• certifies the Vendor;

• guarantees the Vendor;

• endorses the Vendor;

• verifies every professional claim;

• guarantees licensing or insurance;

• guarantees professional quality; or

• guarantees Vendor performance.

Paid status means that a Vendor has access to the applicable WedVeil subscription plan.

36. No Couple-to-Vendor Payment Processing

WedVeil does not process payments between Couples and Vendors.

WedVeil does not:

• collect wedding deposits;

• hold Vendor retainers;

• provide escrow;

• process payments for weddings;

• participate in Couple-to-Vendor contracts;

• guarantee bookings;

• guarantee Vendor performance;

• guarantee payments between users; or

• handle refunds between Couples and Vendors.

Couples and Vendors independently arrange their own payments, contracts, deposits, refunds, and financial relationships.

37. No Commission on Independent Wedding Transactions

Under the current WedVeil business model, WedVeil does not charge a commission on independent wedding-service transactions between Couples and Vendors.

WedVeil subscription charges are separate from transactions that users may independently arrange with each other outside WedVeil.

If this business model materially changes in the future, applicable Platform policies and disclosures may be updated.

38. Subscription Management

Eligible Vendors may have access to a billing or subscription section displaying information such as:

• Current Plan;

• Billing Frequency;

• Subscription Status;

• Current Billing Period;

• Next Renewal Date;

• Next Renewal Amount where available;

• limited Payment Method information;

• Invoices or Billing History;

• Upgrade options;

• Downgrade options; and

• Cancel Subscription.

Free accounts may display:

Current Plan: Free

and an option to upgrade.

39. Billing History

Where supported by the applicable payment processor, WedVeil may provide access to:

• invoices;

• receipts;

• transaction dates; and

• subscription charges.

WedVeil does not intend to display or store complete card information as part of normal billing history.

40. International Users

WedVeil may offer subscriptions to users in multiple countries.

Consumer protection, subscription, cancellation, renewal, and refund laws may differ by jurisdiction.

Nothing in this Policy limits any mandatory consumer rights available under applicable law.

41. EEA and United Kingdom Consumers

Users in the European Economic Area, United Kingdom, or other jurisdictions may have mandatory consumer rights that differ from general U.S. subscription rules.

Where applicable, WedVeil will seek to provide checkout, cancellation, renewal, and refund practices consistent with applicable mandatory law.

Nothing in this Policy is intended to unlawfully waive any mandatory cancellation, withdrawal, refund, or consumer protection right.

42. Automatic Renewal Rights

WedVeil seeks to provide clear information regarding recurring paid subscriptions.

Where applicable:

• recurring billing terms are disclosed before purchase;

• the user takes an affirmative action to subscribe;

• automatic renewal terms are not intentionally hidden;

• online subscriptions can be canceled through reasonably accessible online functionality; and

• required renewal or price-change notices may be provided.

43. Subscription Consent Records

WedVeil may maintain appropriate records concerning subscription transactions, such as:

• selected plan;

• billing frequency;

• subscription start date;

• recurring billing acceptance;

• applicable Terms or Policy version where appropriate;

• payment-provider subscription identifier;

• renewal status; and

• cancellation date.

WedVeil seeks not to collect unnecessary personal information solely for subscription-record purposes.

44. Security of Payment Information

Users should never send WedVeil:

• complete card numbers;

• CVV codes;

• payment passwords;

• online banking credentials; or

• other unnecessary sensitive financial information

unless they are entering the information directly into an authorized secure payment interface specifically designed to collect it.

WedVeil uses applicable payment-provider mechanisms for subscription payment processing.

45. Couple Accounts

Vendor subscription functionality is separate from ordinary Couple account functionality.

Unless WedVeil expressly introduces a paid Couple product in the future, Vendor subscription controls are intended for eligible Vendor accounts.

46. Changes to This Policy

WedVeil may update this Subscription & Cancellation Policy to reflect:

• Platform changes;

• subscription changes;

• changes in payment processing;

• legal requirements;

• new plan functionality; or

• operational improvements.

The Last Updated date will identify the current version.

Where legally required, material changes may be accompanied by additional notice.

47. Relationship to Other WedVeil Policies

This Subscription & Cancellation Policy operates together with the WedVeil:

• Terms of Service;

• Privacy Policy;

• Community Guidelines;

• Copyright & DMCA Policy;

• Cookie Policy; and

• other applicable Platform policies.

Where applicable law provides rights that cannot be waived by contract, applicable law controls.

48. Contact Information

WedVeil
Operated by 5 Thousand Frames Films LLC
Maryland, United States

Support: info@wedveil.com
Billing: info@wedveil.com

Users contacting billing support should provide enough information to reasonably identify the account or transaction.

Do not send passwords, full card numbers, CVV codes, or unnecessary sensitive information by email.

49. Core WedVeil Subscription Principle

The permanent business principle is:

WEDVEIL SUBSCRIPTION = PAYMENT FOR ACCESS TO WEDVEIL PLATFORM FEATURES.

It is not:

• payment for a Vendor;

• payment for a wedding;

• a Vendor deposit;

• a Vendor retainer;

• escrow;

• a wedding-service contract;

• a booking commission;

• a guarantee of Vendor performance; or

• a guarantee of business results.

Users should be able to clearly understand:

• what they are buying;

• how much it costs;

• how often they will be charged;

• whether it automatically renews;

• how to cancel;

• when paid access ends; and

• what happens after downgrade or expiration.

WedVeil's subscription system exists solely to provide access to WedVeil digital Platform functionality.